Upon receipt of payment, orders will ship same day Monday through Friday if received by 2:30pm EST. If payment is received after 2:30pm EST, the order will ship on the next business day. We DO NOT allow customer pickups.   All orders are shipped via a method that provides package tracking. UPS and FedEx will not ship to PO Boxes. Please provide a physical address for all shipments. To ensure proper delivery a phone number is requested for all shipments. Standard shipping is shipped Ground in the continental US. Expedited shipping is also available. For all international shipments we ship via USPS or FedEx. Insurance is required. All international orders require phone numbers to be processed.

Warranty:

No manufacturer's warranty on any item sold by OEM XS, Inc.

All orders come with a 15 day warranty from OEM XS, Inc.

We guarantee that our customers will receive all orders promptly and as described. If your purchase has been obviously damaged during shipping you should refuse the shipment. The carrier will return the product to us. Please contact us at [email protected] so we can ship a replacement if available. If no replacement is available, we will issue a refund. If shipping damage is not apparent until after the driver leaves please contact us at [email protected]

Return Policy:

Please submit RMA request by going to http://oemxs.net/shop/index.php?route=account/return/add

Shipping fees and/or return shipping costs are not refundable and are the sole responsibility of the customer.

• Shipments that are refused without authorization or that are returned due to an invalid address, are subject to a 20% Return Fee plus applicable handling fees.
• Customer must inspect all goods upon receipt and notify OEM XS, Inc. within 7 business days if any products are missing or damaged.
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. 
  OEM XS, Inc. will not accept returns without prior authorization.  Please contact OEM XS, Inc. at 603-898-1111 or email [email protected] to request the RMA request form.
• Defective product returns will be accepted within 15 days (or as stated and agreed( from date of purchase.  A product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".  
  
  • Determining compatibility with your existing parts, hardware, and/or software is the sole responsibility of the buyer.  Technical help is not available to determine compatibility.
  • Every effort has been made to ensure the accuracy of all information contained in each listing. 
  • Please visit the manufacturer's website service for more detailed technical information and for compatibility questions. 
  • Please do not purchase an item if you do not understand the item offered or do not have the technical knowledge to use or install the item.
• Return of non-defective product will be subject to a 20% Restocking Fee and MUST be in original condition, packaging, sealed and unused. 
• No returns on products will be accepted if the item has been opened or used! 
• RMA numbers are valid for 15 days from date of issue. RMA numbers will not be extended and will be closed upon expiration. Once the RMA has been issued you will receive an email explaining what to expect during the return process.
• All packages returned must have the RMA number displayed in large bold letters on the outside of the box. If the return is a multiple box shipment the RMA number must be marked on all packages returned.  
• Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer's expense. 
• All product(s) must be returned as originally received to include all bundled accessories.  
• Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer's expense. 

OEM XS, Inc. will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.

OEM XS, Inc. does not cover the following conditions under our warranty:

• Buyers inability or lack of experience and knowledge to install and/or use the equipment purchased
• Inability of a hardware item to function with a specific software application

OEM XS, Inc. reserves the right to refuse service to anyone.

Return Policies subject to change without prior notice.
Customer should review these return policies prior to making purchase.